Name: what´s the secret?,to providing a world-class customer experience
Price: 23.96 USD
Availability: InStock
Author: john r. dijulius
ISBN: 9780470196120

portada what´s the secret?,to providing a world-class customer experience

Type

Physical Book

Publisher

john wiley & sons inc

Author

john r. dijulius

Pages

320

Weight

ISBN

0470196122

ISBN13

9780470196120

Synopsis "what´s the secret?,to providing a world-class customer experience"

This revolutionary book finally answers the question and reveals how companies like Disney, Nordstrom, and the Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right.