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Total Quality Management in Information Services (Information Services Management) (in English)
Guy St. Clair (Author)
·
De Gruyter
· Hardcover
Total Quality Management in Information Services (Information Services Management) (in English) - Guy St. Clair
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Synopsis "Total Quality Management in Information Services (Information Services Management) (in English)"
Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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