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The dna of Customer Experience: How Emotions Drive Value (in English)
C. Shaw (Author)
·
Palgrave Macmillan
· Hardcover
The dna of Customer Experience: How Emotions Drive Value (in English) - C. Shaw
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Synopsis "The dna of Customer Experience: How Emotions Drive Value (in English)"
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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