Share
Service Quality & Customer Satisfaction (in English)
Kuldeep Kumar
(Author)
·
R. S. Rai
(Author)
·
Anurag Dugar
(Author)
·
LAP Lambert Academic Publishing
· Paperback
Service Quality & Customer Satisfaction (in English) - Kumar, Kuldeep ; Rai, R. S. ; Dugar, Anurag
$ 56.29
$ 66.85
You save: $ 10.56
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Wednesday, July 10 and
Thursday, July 11.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Service Quality & Customer Satisfaction (in English)"
Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
