Share
Service quality assessment for healthcare sector (in English)
Santosh Jaju
(Author)
·
Ganesh Akhade
(Author)
·
R. R. Lakhe
(Author)
·
LAP Lambert Academic Publishing
· Paperback
Service quality assessment for healthcare sector (in English) - Akhade, Ganesh ; Jaju, Santosh ; Lakhe, R. R.
$ 73.26
$ 87.00
You save: $ 13.74
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Monday, July 29 and
Tuesday, July 30.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Service quality assessment for healthcare sector (in English)"
Healthcare service sector plays important role in economic growth of a nation. Healthcare services are provided by various types of hospitals such as government hospitals, private hospitals, and community / trust hospitals in urban area. In rural area the healthcare services are provided by primary healthcare centres. Due to increase in competition between hospitals a pressure is increased on administrators of hospitals to provide better services to customer. To make improvement in services the administrator of hospitals need to know the area where improvement is needed. Hence administrators of hospitals needed a reliable instrument to measure the service quality of hospitals. The objectives of this book is 1) to provide a model for assessing service quality of healthcare sector 2) to determine the common minimum service items able to measure the service quality of healthcare sector 3) to use neural network for assessing service quality model for healthcare sector. After exploratory literature review it is found that majority of researcher used customers perception minus expectation gap score for assessing service quality of healthcare sector.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.