Share
Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (in English)
Randy MacLean
(Author)
·
Createspace Independent Publishing Platform
· Paperback
Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (in English) - MacLean, Randy
$ 39.20
$ 49.00
You save: $ 9.80
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Monday, July 01 and
Tuesday, July 02.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (in English)"
Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates.The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and implementing a world-class concierge customer service group.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
