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Customer Centricity: Why It Is Critical to Your Business and How to Measure It (in English)
Gareth Evans
(Author)
·
Createspace Independent Publishing Platform
· Paperback
Customer Centricity: Why It Is Critical to Your Business and How to Measure It (in English) - Evans, Gareth
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Synopsis "Customer Centricity: Why It Is Critical to Your Business and How to Measure It (in English)"
Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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