Share
Applications, Advantages and Disadvantages of Artificial Intelligence in Tourism and Hospitality (in English)
Sónia Pais
(Author)
·
Ana Sofia Viana
(Author)
·
Ana Elisa Sousa
(Author)
·
Eliva Press
· Paperback
Applications, Advantages and Disadvantages of Artificial Intelligence in Tourism and Hospitality (in English) - Viana, Ana Sofia ; Pais, Sónia ; Sousa, Ana Elisa
$ 34.00
$ 42.50
You save: $ 8.50
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Wednesday, July 03 and
Thursday, July 04.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Applications, Advantages and Disadvantages of Artificial Intelligence in Tourism and Hospitality (in English)"
Artificial Intelligence (AI) has received special attention in the Tourism and Hospitality sector. The researchers of this paper conducted a systematic literature review, in the timeframe from 1990 to October 2022, in three scientific databases: Scopus, Web of Science and Science Direct. This study allows the identification of the authors and relevant publications in the research area; the identification of the objectives, contexts, theoretical approaches and methods used in the literature on the subject; to verify the applications that Artificial Intelligence has in Tourism and Hospitality and to understand which are the advantages and disadvantages of the use of this technology in the sector. The main results reveal that the possibilities of application of AI in Tourism and Hospitality are numerous and range from the use of robots for customer service delivery in the hotel and restaurant industry, to Chatbots and Messaging, to Business Intelligence tools powered by Machine Learning, to virtual reality and augmented reality, to the possibility of analysis of large databases.